Homework shouldn't cost you the evening.

Privacy Policy

Effective Date: 22/08/2026OverviewSteady Minds Learning ("we", "our", or "us") is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).This Privacy Policy explains how we collect, use, store, and disclose personal information in a lawful, transparent, and responsible manner in connection with our services: the Homework Starter Kit, our free Homework Help tool, Parent Consultations, and one-off tools and resources to support homework, study, and assignments.1. What Information We CollectWe collect personal information necessary to deliver our homework and study support services. This may include:Parents and families
  -   Parent/guardian name and contact details (email, phone number, address)
  -   Information about your child relevant to the service you've requested (e.g. year level, subject, the homework or study challenge you want help with)
  -   Payment and booking informationGeneral information  -   Enquiries and communication recordsWe do not collect information directly from schools, teachers, psychologists, or other third-party professionals. Any information about your child's learning needs is provided to us by you.Where you share a diagnostic, psychological, or allied health report with us, we use it solely to design practical learning resources. This does not involve forming a clinical opinion, re-interpreting the report's findings, or substituting for advice from the professional who prepared it.2. How We Collect InformationWe collect information in a lawful and fair manner:
  -   directly from you (forms, bookings, emails, calls)
  -   from a parent or guardian, where the service concerns a minor3. How We Use InformationWe use personal information only for the primary purpose for which it was collected, or for related purposes that would reasonably be expected, including to:
  -   deliver the Homework Starter Kit, Parent Consultations, and related tools/resources
  -   tailor resources and advice to your family's needs
  -   communicate regarding services and bookings
  -   manage administration, billing, and records  -   improve service quality
  -   comply with legal obligations4. Disclosure of InformationWe may disclose personal information where necessary to:
  -   trusted third-party service providers (e.g. secure platforms, payment systems) who support delivery of our services
  -   government or legal authorities where required by lawYour child's documents and information are not disclosed to any third party, including your child's school, without your express instruction, unless required by law.We do not sell or rent personal information to third parties.5. Children's PrivacySteady Minds Learning does not engage directly with students. All communication and consultation is with the parent or guardian. Where a consultation takes place in person, a parent or authorised adult is present for its duration.Because we handle information about children in order to design their resources, we take additional care:
  -   personal information is collected with parent/guardian consent
  -   information is used solely to support the design of appropriate learning resources for the child
  -   sensitive information, including any diagnostic, psychological, or allied health information you share with us, is handled with heightened confidentiality6. Data RetentionRecords are retained while we are working together and for up to seven years afterwards, reflecting that families often return at later points in a child's schooling. You may request deletion at any time.When information is no longer required, we take reasonable steps to securely destroy or de-identify it.7. Cookies & Website AnalyticsOur website uses the following tools to understand visitor activity and support our marketing:
  -   Google Analytics: helps us understand how visitors use the site, such as which pages are viewed and how visitors arrive at the site. Our configuration includes granular location and device data collection, meaning more detailed (though still non-identifying) information about visitor location and device type may be collected than under a basic analytics setup.
  -   LinkedIn Insight Tag: helps us understand visitor engagement and measure the performance of any LinkedIn-based promotion of our services.These tools use cookies, small files stored on your device, to collect this information.Data collected may include general demographic or professional information (via LinkedIn) and is processed by Google and LinkedIn on servers located overseas, including in the United States.Our website enquiry form may also record how you arrived at our website (e.g. via a marketing link), for internal reporting purposes. You can control or disable cookies through your browser settings. Disabling cookies may affect how the website functions but will not affect your ability to contact us or enquire about our services.For more information on how these providers handle data, see Google's Privacy Policy at policies.google.com/privacy and LinkedIn's Privacy Policy at linkedin.com/legal/privacy-policy.8. Data Security (APP 11)We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:
  -   secure storage systems
  -   password-protected devices and platforms
  -   restricted access to authorised individuals onlySome personal information is stored or processed using Google Workspace and Microsoft OneDrive, which may store data in the United States or other countries where these providers operate data centres. We take reasonable steps to ensure any overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.9. Access, Correction and Complaints (APP 12–13)You may request access to or correction of personal information we hold about you or your child at any time. Requests must be made in writing to:[email protected]We will respond within a reasonable timeframe in accordance with applicable privacy laws.ComplaintsIf you are concerned about how Steady Minds Learning has handled your personal information, you are encouraged to contact us in the first instance so we can attempt to resolve the matter directly. Please set out the nature of your concern in writing and send it to [email protected]. We will acknowledge your complaint promptly and respond within a reasonable timeframe.If you are not satisfied with our response, or if you do not wish to raise the matter with us directly, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 200110. Professional Boundaries and Conflict of InterestSteady Minds Learning is committed to maintaining clear professional and ethical boundaries in line with child-safe standards and professional codes of conduct.
  -   Services are delivered independently of any school-based employment
  -   Services are not offered to students or families currently connected to the provider's employing school
  -   Personal information obtained through employment is not accessed, used, or transferred for private business purposes
  -   Any potential conflict of interest is identified and managed in a transparent and ethical manner
  -   Professional boundaries are maintained in all interactions with families11. Child Safety and Professional StandardsSteady Minds Learning is committed to maintaining high standards of child safety and professional conduct.
  -   Steady Minds Learning holds a current Working With Children Check (WWCC), as required under the Working with Children (Criminal Record Checking) Act 2004 (WA); evidence is available on request
  -   Steady Minds Learning does not engage directly with students, all communication is with the parent or guardian
  -   Reasonable steps are taken to ensure safe, respectful, and appropriate interactions in all sessions
  -   Records relating to child safety compliance are maintained as required12. Homework Help ToolWe also offer a free Homework Help tool on our website, which suggests homework strategies based on information you enter, such as what's happening at homework time and, optionally, more about how your child learns.This tool is designed so that no information about your child ever reaches us, with your selections staying on your own device, whatever you choose to enter. We do not receive, store, or have access to them.If you choose to have your results emailed to you, we collect your email address only, with your clear consent, and nothing else.Where the tool offers a homework log or similar feature, entries are saved only on your own device and are never sent to us.We use Brevo, an email service provider, to send opted-in emails. Brevo processes your email address on our behalf and does not receive any other information.13. Changes to This PolicyWe may update this Privacy Policy from time to time.The latest version will always be available upon request or via our website.14. ContactSteady Minds Learning[email protected]

• Email me
• Back home

Terms and Conditions

This page sets out the Terms of Use for this website, and the Terms and Conditions that apply once you engage our services.

Steady Minds Learning – Website Terms of Use

This website is operated by Steady Minds Learning, an independent educational resource and consultation service based in Perth, Western Australia.Content. Everything on this website is general information only. It isn't educational, medical, psychological, or legal advice, and it isn't a substitute for advice about your individual child from a qualified professional.Prices. Prices shown are current at the time of publication and confirmed when you order. The price confirmed at your order is the price that applies.Orders and bookings. Orders and bookings made through this website, including via linked scheduling and payment tools, are subject to our Terms and Conditions.Intellectual property. All content on this website, including text, branding and materials, belongs to Steady Minds Learning and may not be reproduced or distributed without written permission.External links. This website links to third-party services such as scheduling, payment and email tools. We're not responsible for their content or privacy practices.Changes. These Terms of Use may be updated. The current version is always available here.Contact: [email protected]

Steady Minds Learning – Terms and Conditions

These Terms and Conditions govern the provision of personalised learning resources and educational consultation services by Steady Minds Learning to you (the Client) and the student named in your order.By placing an order, booking a consultation, or making payment, you agree to be legally bound by these Terms and Conditions.


1. Services & Professional ScopeScope. Steady Minds Learning creates personalised learning resources for individual students, built from documents and information supplied by the Client. This includes homework plans, study organisers, visual aids, assessment scaffolds, and written summaries of a student's existing reports and learning plans. Steady Minds Learning also offers consultation sessions with parents and guardians.What we do not provide. Steady Minds Learning does not provide tutoring, direct instruction to students, psychological or educational assessment, diagnosis, therapeutic services, or advocacy or representation in dealings with schools. We do not contact your child's school on your behalf.Interpretation of existing reports. Where Steady Minds Learning refers to a diagnostic, psychological, or allied health report supplied by the Client, this is for the purpose of designing practical learning resources only. It does not constitute a clinical opinion, a second opinion, a re-interpretation of the original findings, or a substitute for advice from the professional who prepared the report.No guarantee of outcomes. Services are delivered with professional care and skill in alignment with the Australian Consumer Law (ACL). However, educational progress depends on student engagement and factors outside our control. Steady Minds Learning does not guarantee specific academic grades, examination outcomes, school placement results, or changes to a student's school-based supports.Independence. We operate separately from all school-based employment. We don't provide services to families connected to the provider's employing school, and information from that employment is never used here. Any conflict of interest is disclosed and managed.


2. Orders, Fees & PaymentPublished prices. Current prices for resource kits, individual resources, and consultations are published on our website and confirmed at the time of order. Prices may be reviewed from time to time; the price confirmed at your order is the price that applies.Payment in advance. Payment is required in full before work commences. Work begins once payment has cleared and the Client has supplied the necessary documents or information.Turnaround. Standard turnaround for a resource kit is three working days from the later of (a) cleared payment, or (b) receipt of sufficient information from the Client. Where the material supplied is insufficient to complete the work, we will contact the Client and the turnaround period pauses until the required information is received.Consultation credit. Where a Client purchases a consultation or a single resource and subsequently orders a full kit within 60 days, the amount paid will be credited against the kit price. The credit applies once, to one kit, and is not redeemable for cash.GST. Steady Minds Learning is not currently registered for Goods and Services Tax (GST). If registration status changes, clients will be notified in writing before any change takes effect.


3. Cancellations, Changes & RefundsBefore work begins. If you cancel before work has started, you will receive a full refund.After work begins. Because each resource is custom-built for an individual student, orders cannot be cancelled for change of mind once work has commenced.If something isn't right. If a delivered resource does not fit your child's needs as described at the time of order, contact us within 14 days of delivery and we will revise it at no charge. This is in addition to your rights under the Australian Consumer Law.Consultation sessions. To reschedule a consultation without charge, at least 24 hours' notice is required. Sessions cancelled with less than 24 hours' notice may incur the full fee, except in genuine emergencies. If Steady Minds Learning cancels, the session will be rescheduled or refunded at your election.Australian Consumer Law. Nothing in this section limits your rights under the ACL, including your right to a remedy where services are not delivered with due care and skill.


4. Client ResponsibilitiesAccurate information. You must provide accurate and current information about your child's learning needs. The quality of the resources depends on the accuracy and completeness of what you supply.Relevant disclosure. You must disclose any medical, behavioural, or learning information relevant to the design of appropriate resources.Parental and guardian consent. Where the student is under 18, the parent or guardian engaging Steady Minds Learning confirms they have authority to consent on the student's behalf, and do so on behalf of all persons with parental responsibility. Where parents or guardians are separated or share parental responsibility, the engaging parent warrants they are authorised to enter this agreement and to consent to the collection and use of the student's personal information.In-person consultations. Where a consultation takes place at the Client's home, a parent or authorised adult must be present for the duration.


5. Professional Conduct and Child SafetySteady Minds Learning holds a current Working With Children Check (WWCC) as required under the Working with Children (Criminal Record Checking) Act 2004 (WA). Evidence is available on request.Steady Minds Learning does not engage directly with students. All communication is with the parent or guardian.All interactions are conducted in accordance with child-safe standards and professional codes of conduct.Consultations will not be recorded by either party without prior written consent.


6. Intellectual Property and Use of ResourcesOwnership. Steady Minds Learning retains copyright in all templates, frameworks and underlying methodology used to create your resources.Your licence to use. You are granted a perpetual, non-exclusive licence to use the resources supplied for the benefit of the named student. This expressly includes:
  *   Printing and reproducing the resources for your family's use
  *   Sharing them with your child's school, teachers, tutors, or allied health professionals
  *   Adapting them for your child's changing needsWhat is not permitted. Resources may not be sold, published, distributed for commercial purposes, or supplied to other families or organisations for their own use.


7. Privacy & Data ProtectionCollection. Personal and sensitive information is collected solely to design and deliver learning resources for the named student.Compliance. Information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as set out in our Privacy Policy.Disclosure. Your child's documents and information are not disclosed to any third party, including your child's school, without your express instruction, unless required by law.Security. Information is stored using access-controlled cloud services with two-factor authentication. Access is limited to the provider.Retention. Records are retained while we are working together and for up to seven years afterwards, reflecting that families often return at later points in a child's schooling. You may request deletion at any time. At the end of the retention period, records are securely destroyed or de-identified.Data separation. Information obtained through school-based employment is strictly separated and is never used in connection with Steady Minds Learning services.


8. Limitation of LiabilityNothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy conferred under the Australian Consumer Law that cannot lawfully be excluded.To the extent permitted by law, Steady Minds Learning's liability for failure to comply with a consumer guarantee is limited, at its option, to re-supply of the relevant services or the cost of having them re-supplied.Steady Minds Learning is not liable for indirect or consequential losses, except where such liability cannot be excluded by law.Where resources are shared with a school or third party at the Client's direction, Steady Minds Learning is not liable for how those parties interpret or implement them.


9. TerminationEither party may terminate an ongoing arrangement with 7 days' written notice. Work already completed and paid for is unaffected.Services may be declined or terminated immediately where the Client breaches these Terms, behaves inappropriately, or where a conflict of interest arises that cannot be appropriately managed.


10. Dispute ResolutionIf a dispute arises, the parties agree to attempt resolution before commencing legal proceedings:The party raising the dispute notifies the other in writing, setting out the nature of the dispute and the outcome sought
The parties meet within 10 business days to attempt resolution in good faith
If unresolved within 20 business days, either party may refer the matter to mediationNothing in this clause prevents either party from seeking urgent relief from a court.


11. Governing LawThese Terms are governed by the laws of Western Australia.


12. AmendmentsSteady Minds Learning may update these Terms from time to time. Clients will be notified of material changes by email at least 14 days before they take effect. The Terms in force at the time of your order apply to that order.


Effective: 22 August, 2026

• Email me
• Back home