Privacy Policy

Last updated: 16 October 2026 · Steady Minds Learning Pty Ltd · ABN 71 701 669 507 · alana@steadymindslearning.com.au

Overview

Steady Minds Learning ("we", "our", or "us") is committed to protecting your privacy and handling personal information responsibly. We handle personal information in accordance with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), whether or not the Act applies to us.

This Privacy Policy explains how we collect, use, store, and disclose personal information in a lawful, transparent, and responsible manner in connection with our services: Parent Consultations, the Report Summary (including the school documents summary), One Tool and the Homework Starter Kit, together with our main website, our free Steady Homework app and our resources website.

1. What Information We Collect

We collect personal information necessary to deliver our homework and study support services. This may include:

Parents and families

Parent/guardian name and contact details (email, phone number, address)
Information about your child relevant to the service you've requested (e.g. year level, subject, the homework or study challenge you want help with)
Payment and booking information
Documents you choose to share (optional) — you may redact your child's name before sharing. For Parent Consultations and the Homework Starter Kit, you can skip documents entirely and complete a short form about your child's needs instead. The Report Summary needs assessment reports, and the school documents summary needs school documents

General information

Enquiries and communication records
Website enquiries: your name, email address, who the enquiry is about, and anything you choose to add in the optional questions

We do not collect information directly from schools, teachers, psychologists, or other third-party professionals. Any information about your child's learning needs is provided to us by you.

Where you share a diagnostic, psychological, or allied health report with us, we use it solely to design practical learning resources. This does not involve forming a clinical opinion, re-interpreting the report's findings, or substituting for advice from the professional who prepared it.

2. How We Collect Information

We collect information in a lawful and fair manner:

directly from you (forms, bookings, emails, calls)
from a parent or guardian, where the service concerns a minor

3. How We Use Information

We use personal information only for the primary purpose for which it was collected, or for related purposes that would reasonably be expected, including to:

deliver personalised learning resources, Parent Consultations, and related resources
tailor resources and advice to your family's needs
communicate regarding services and bookings
manage administration, billing, and records
improve service quality
comply with legal obligations

4. Disclosure of Information

We may disclose personal information where necessary to:

trusted third-party service providers (e.g. secure platforms, payment systems) who support delivery of our services
government or legal authorities where required by law

If you pay by card through a Stripe payment link, Stripe processes your payment details. We do not see or store your card details. If you pay by bank transfer, we see the details your bank provides, such as the payer's name and reference.

Apart from the service providers described in this policy, which store or process information for us, your child's documents and information are not disclosed to anyone, including your child's school, without your express instruction, unless required by law.

We do not sell or rent personal information to third parties.

5. Children's Privacy

Steady Minds Learning does not provide tutoring, direct instruction or one-to-one work with students. A student may attend a Parent Consultation, in person or online, with their parent or guardian present throughout. All bookings, arrangements and communication are with the parent or guardian.

Because we handle information about children in order to design their resources, we take additional care:

personal information is collected with parent/guardian consent
information is used solely to support the design of appropriate learning resources for the child
sensitive information, including any diagnostic, psychological, or allied health information you share with us, is handled with heightened confidentiality

6. Data Retention and Deletion Clause

6.1 Retention Period

Steady Minds Learning retains Client Data, including uploaded documents, consultation notes, and completed resources, while we are working together and for up to seven (7) years after the last service provided to the relevant client, unless a shorter period is appropriate or the client asks us to delete it.

If you enquire but don't go on to book or order, we keep your enquiry for up to 12 months from our last contact, then delete it.

6.2 Destruction on Expiry

Upon expiry of the applicable retention period, Steady Minds Learning will take reasonable steps to destroy or permanently de-identify all Client Data, consistent with the security standards applied during the retention period and with APP 11.2 of the Privacy Act 1988 (Cth).

6.3 Early Deletion Requests

A client may request deletion of their data before the applicable retention period has expired by submitting a written request to alana@steadymindslearning.com.au. Steady Minds Learning will respond within 30 days. Steady Minds Learning may decline or defer an early deletion request where:

retention is required or authorised by law;
the data is reasonably required to defend or prosecute a legal claim; or
complete destruction is not technically feasible without disproportionate effort, in which case the data will be de-identified as soon as practicable.

6.4 Third-Party Reports

Where Client Data includes documents created by a third party (including diagnostic, psychological or allied-health reports), Steady Minds Learning's retention obligations apply to the copy of that document held by Steady Minds Learning. Clients remain responsible for managing records held by the originating professionals.

7. Our Main Website, Cookies and Newsletter

Our main website (steadymindslearning.com.au) does not use analytics or advertising cookies, or tracking tools such as Google Analytics or the LinkedIn Insight Tag.

Hosting. Our website host, Netlify, processes technical information such as your IP address to deliver the site.
Fonts. The site's fonts are stored on our own website, so loading a page does not contact Google.
Booking a call. Booking a free call uses a Google Calendar booking page, which collects your name, email address, phone number (so we can call you) and the time you choose.
Enquiry form. When you send an enquiry, Netlify stores what you enter so we can reply. A copy is emailed to us through our email provider, Brevo. We keep it as set out in section 6.
Newsletter (optional). The newsletter box on the enquiry form is unticked, and your enquiry is sent whether or not you tick it. If you tick it, we send your email address and first name to our email provider, Brevo, with a record of your consent: the date and time, where you signed up and the wording you agreed to. Brevo then emails you a link to confirm. You are not subscribed until you click it. Every newsletter identifies Steady Minds Learning and includes an unsubscribe link. If you unsubscribe, we keep your email address on a do-not-email list so we don't send you further marketing emails.
Overseas. Netlify, Google and Brevo may store or process this information outside Australia, including in the United States and Europe.

If we add analytics or advertising tools in future, we will update this policy before we do.

8. Data Security (APP 11)

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:

secure storage systems
password-protected devices and platforms
restricted access to authorised individuals only

Some personal information is stored or processed using Google Workspace, operated by Google LLC (United States), which may store data outside Australia. You can share documents in either of two ways: upload them to a private Google Drive folder shared only with you, or email them. Emailed documents are saved to your folder and the email is then deleted, including from the trash.

We take reasonable steps to ensure any overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.

Steady Minds Learning uses Google Workspace, a cloud-based platform operated by Google LLC (United States), to store and process client documents and communications. By engaging our services you provide consent and acknowledge that your personal information (including uploaded documents) may be stored on servers located outside Australia.

Use of AI tools

We may use AI tools to help draft wording for summaries and resources. We never upload original documents. We only use short excerpts with the child's name, school, assessor and other identifying details removed. Removing names does not always make information anonymous, so we also leave out unusual details that could identify a child when combined with other information. We check and edit everything an AI tool produces before it reaches you. AI tool providers may process these excerpts outside Australia.

9. Access, Correction and Complaints (APP 12–13)

You may request access to or correction of personal information we hold about you or your child at any time. Requests must be made in writing to: alana@steadymindslearning.com.au

We will respond within a reasonable timeframe in a manner consistent with applicable privacy laws.

Complaints

If you are concerned about how Steady Minds Learning has handled your personal information, you are encouraged to contact us in the first instance so we can attempt to resolve the matter directly. Please set out the nature of your concern in writing and send it to alana@steadymindslearning.com.au. We will acknowledge your complaint promptly and respond within a reasonable timeframe.

If you are not satisfied with our response, or if you do not wish to raise the matter with us directly, you may contact:

Consumer Protection Western Australia
Website: consumerprotection.wa.gov.au
Phone: 1300 30 40 54

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

The OAIC handles complaints about businesses covered by the Privacy Act 1988 (Cth).

10. Professional Boundaries and Conflict of Interest

Steady Minds Learning is committed to maintaining clear professional and ethical boundaries in line with child-safe standards and professional codes of conduct.

Services are delivered independently of any school-based employment
Services are not offered to students or families currently connected to the provider's employing school
Personal information obtained through employment is not accessed, used, or transferred for private business purposes
Any potential conflict of interest is identified and managed in a transparent and ethical manner
Professional boundaries are maintained in all interactions with families

11. Child Safety and Professional Standards

Steady Minds Learning is committed to maintaining high standards of child safety and professional conduct.

Steady Minds Learning holds a current Working With Children Check (WWCC), as required under the Working with Children (Criminal Record Checking) Act 2004 (WA); evidence is available on request
Steady Minds Learning does not tutor or work one-to-one with students
A student may attend a Parent Consultation with their parent or guardian present throughout
Reasonable steps are taken to ensure safe, respectful, and appropriate interactions in all sessions
Records relating to child safety compliance are maintained as required

12. Steady Homework App and Resources Website

Steady Homework app

Our free Steady Homework app (homework.steadymindslearning.com.au) has its own Privacy Policy and Terms of Use, available in the app. What you select in the app stays on your device and is not sent to us. If you sign up through the app, we collect only your email address and a record of your consent.

Resources website (resources.steadymindslearning.com.au)

Free resources. To download free resources, you enter your email address and agree to our Terms and Conditions. We keep your email address, the date you agreed and where you signed up as a record of that agreement. Unless you choose to receive homework tips, your email address is marked in our email system so that you will never receive emails from us.
Homework tips. If you tick the box to receive homework tips, we add your email address to our mailing list with a record of your consent. Every email includes an unsubscribe link. If you unsubscribe, we keep your email address on a do-not-email list so we don’t send you further marketing emails.
Purchases. Paid resources are bought through Stripe, which collects your payment details and the email address used for your receipt and delivery. We do not see or store your card details. At checkout you can choose to receive homework tips. If you choose yes, we add your email address to our mailing list with a record of your consent.
Information about your child. The resources website does not collect any information about your child.
On your device. Your browser remembers your filter choices and that you have already entered your email address. This stays on your device and is not sent to us.
No tracking. The resources website does not use analytics or advertising cookies.
Where it is stored. Sign-ups are passed through Google (Apps Script) to our email provider, Brevo. Our website host, Netlify, may process technical information such as your IP address to deliver the site. Brevo, Google, Netlify and Stripe may store data outside Australia.
Deletion. You can ask us to delete your email address and agreement record at any time by emailing alana@steadymindslearning.com.au. We will respond within 30 days.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version is always at steadymindslearning.com.au/privacy/, with the date it was last updated.

14. Contact

Steady Minds Learning
alana@steadymindslearning.com.au